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Tuesday, March 3, 2009
Monday, March 2, 2009
CHRONICLES OF ISLA - I don't love you
Last night, Isla decided to test me. I'm not sure if I passed or failed. She tells me, spontaneously, 10 times a day at least, "I love you, Mommy". Last night, she looked at me with a glint in her eye, and a long up-and-down stare. Then, she quietly said, "I don't love you". I thought my heart would break. It was out of the blue, while we were playing together.
Dumbfounded, I said, "Pardon? What did you say?". No answer. My heart skipped a beat. "Did you say you DON'T love me?". Small smile and a quick nod. I put my best poker face on. I was not going show how devastated I was, even though I knew, deep down, she was toying with me. My sweet, loving, uber-polite, Mommy's girl, is also one of the smartest people I've met lately. She was trying something out, toying with me. This surpassed my shock when she started to call me, "Susan", if I didn't hear her call out "Mommy". Was this borne out of teething pain (when she tends to push my buttons) or some developmental step she was experimenting with?
She looked at me and asked, "Sad face or mad face, Mommy?". When I didn't respond, she asked, "Sad or mad??".
I smiled, "I love you, monkey" and she jumped into my arms, and kissed my neck, saying, "I love you, Mommy".
Whatever it was all about, I'm thankful the game is over!
Dumbfounded, I said, "Pardon? What did you say?". No answer. My heart skipped a beat. "Did you say you DON'T love me?". Small smile and a quick nod. I put my best poker face on. I was not going show how devastated I was, even though I knew, deep down, she was toying with me. My sweet, loving, uber-polite, Mommy's girl, is also one of the smartest people I've met lately. She was trying something out, toying with me. This surpassed my shock when she started to call me, "Susan", if I didn't hear her call out "Mommy". Was this borne out of teething pain (when she tends to push my buttons) or some developmental step she was experimenting with?
She looked at me and asked, "Sad face or mad face, Mommy?". When I didn't respond, she asked, "Sad or mad??".
I smiled, "I love you, monkey" and she jumped into my arms, and kissed my neck, saying, "I love you, Mommy".
Whatever it was all about, I'm thankful the game is over!
Relationship Marketing 101 - TIP #2
How do you build better business or personal relationships? It's not rocket science: You need to provide VALUE.
What IS value?
TIP #2:
If watch your tv, computer, open a magazine, listen to your radio, or read a billboard, you may think that value correlates to having the biggest, brightest, shiniest, fastest widget there is.
Or, you may think a higher-priced item has more value.
In actual fact, value is based upon results. Your clients want a specific result. So, TRUE VALUE is being able to provide a result that no one else can.
If you can build trust by providing true value, you are on your way to building better client relationships.
What IS value?
TIP #2:
If watch your tv, computer, open a magazine, listen to your radio, or read a billboard, you may think that value correlates to having the biggest, brightest, shiniest, fastest widget there is.
Or, you may think a higher-priced item has more value.
In actual fact, value is based upon results. Your clients want a specific result. So, TRUE VALUE is being able to provide a result that no one else can.
If you can build trust by providing true value, you are on your way to building better client relationships.
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